Shipping & Refund Policy

Shipping & Fresh Arrival Guarantee

Every Bay Bucket is packed fresh and shipped in an insulated box with ice packs designed to keep it cold in transit. Here's how shipping works.

Where we ship

We currently ship within the United States only.

How it ships

Orders ship via UPS Next Day Air, selected specifically to minimize time in transit for a perishable product. You'll choose your delivery date at checkout, and we pack and ship to arrive on that date.

When we ship

To make sure your order isn't sitting in a warehouse or a truck over a weekend, we only ship on Monday–Friday. If you select a delivery date that would require a ship day we don't support, our team will contact you to adjust it.

Order cutoff

Orders must be placed by 11:59PM est on the day before your selected ship date to guarantee that ship date.

Tracking

You'll receive tracking information by email as soon as your order ships. We also send a delivery-confirmation email once UPS marks your package delivered, with a reminder on what to check for and how to file a claim if something's wrong.

Signature and delivery

Signature not required at delivery 


Fresh Arrival Guarantee

Your Bay Bucket is packed fresh, on ice, and shipped to arrive cold. Almost every order arrives exactly as it should. When it doesn't, the Fresh Arrival Guarantee means we make it right.

What it covers

Add the Fresh Arrival Guarantee at checkout, and we'll replace your order or refund you in full if:

  • It arrives warm, thawed, or spoiled

  • It arrives damaged or leaking

  • It's delivered later than expected due to a carrier delay

  • It's marked delivered but never arrives

  • It's lost in transit

How to file a claim

  1. Don't throw anything away. Photograph the product and the shipping box — including the ice packs — before you discard anything. Photos are required to process your claim.

  2. File within 48 hours of delivery (or within 7 days of your scheduled delivery date if your order never arrived).

  3. Email Claims@Topsailsteamer.com with your claim and relevant information

  4. We respond within one business day.

How we make it right

We'll reship your order free on the next available shipping date, refund you in full to your original payment method, or issue store credit — whichever works best for you.

A note on food safety: your order should arrive cold to the touch. If it doesn't, don't cook it or eat it — photograph it and contact us right away.

If you decline the Fresh Arrival Guarantee

If you choose standard shipping without the Fresh Arrival Guarantee and your order is delayed, damaged, or lost due to a carrier issue outside our control, we can't guarantee a replacement or refund.

What isn't covered

  • An incorrect shipping address entered at checkout

  • A refused or inaccessible delivery

  • A delivery you asked the carrier to hold

  • Claims filed after the window above has closed

  • Product that's already been cooked, eaten, or discarded before photos were taken

Some ice melt in transit is normal — what matters is that your order arrives cold.